No Returns or Exchanges:

For returns or exchanges related to physical plushies, please contact us at info@shahearts.com. Requests will be assessed individually and are not guaranteed.

 

Damaged or Defective Products:

If you receive a damaged or defective product, contact us immediately. We will resolve the issue promptly.

 

Order Cancellations:

Orders cannot be canceled once processed. Please review your order carefully before purchasing.

 

Refunds:

Refunds are issued only for physical plushies that are damaged or defective and cannot be replaced. Refunds will be processed within 7-10 days.

 

Contact Us:

For any questions, contact us at info@shahearts.com. By purchasing from us, you agree to these terms. Thank you for your understanding.